Contact the GAICC certification body. For course and training enquiries, please use gaicc.org — training is administered separately from certification.
Certification enquiries
Eligibility, applications, examinations, results and certificates.
Appeals, complaints & impartiality
Appeal a decision, raise a complaint, report misuse of marks or an impartiality concern.
See Appeals & complaints.
Offices
Australia
Level 2, 697 Collins Street
Melbourne VIC 3008
Australia
New Zealand
Level 3, 21 Putney Way
Manukau, Auckland 2104
New Zealand (registered office)
United States
3900 Westerre Pkwy
Richmond, VA 23233
United States
Response times
| Enquiry type | We respond within |
|---|---|
| General certification enquiry | 3 working days |
| Application review (complete documents) | 5 calendar days |
| Appeal or complaint acknowledgement | 5 working days |
| Appeal or complaint outcome | 30 days |
Looking for a training course? GAICC's optional self-paced course, authorised partners and other providers are listed at gaicc.org. Training is never required from GAICC to be certified — see eligibility & training.