Any candidate, certified person, employer or member of the public may appeal a certification decision or raise a complaint about GAICC's activities — at any time, free of charge, and without disadvantage.
Appeal
A request to reconsider a decision GAICC has made about you — for example an examination result, an eligibility decision, or a suspension or withdrawal of certification.
Lodge within 30 days of being notified of the decision.
Complaint
An expression of dissatisfaction about GAICC's activities — examination conduct or delivery, service quality, an impartiality concern, or the misuse of GAICC certificates and marks by a third party.
May be raised at any time by anyone.
How it works
- SubmitEmail support@gaicc.org with your name, the certification concerned, the category, and the details. An online form is provided on this page.
- Acknowledgement within 5 working daysYou receive written confirmation and a reference number.
- Impartial reviewHandled by people who were not involved in the original decision or the matter complained about. Where the matter concerns impartiality, the Impartiality Committee is informed.
- Outcome within 30 daysCommunicated to you in writing with reasons. If the outcome requires corrective action, GAICC records and tracks it.
- EscalationIf you remain dissatisfied, an escalation route to the Certification Decision Authority and ultimately the Board is available, and you may raise the matter with GAICC's accreditation body.
Categories
- Appeal of a certification or examination decision
- Examination-day issue (platform, proctoring, conditions)
- Impartiality concern
- Misuse of a GAICC certificate, logo or mark
- General complaint about GAICC's service
There is no fee to lodge an appeal or complaint, and doing so will never disadvantage you or affect your standing with GAICC. All submissions are recorded, tracked to closure, and reviewed for trends at management review.
Submit an appeal or complaint
Use the form below to lodge an appeal or a complaint. You will receive written confirmation and a reference number by email. There is no fee, and raising one will never disadvantage you or affect your standing with GAICC.
Received. Your reference number is — please quote it in any further correspondence.
Online submission is not switched on yet. Nothing you typed is lost — we have prepared it below as an email to our monitored complaints inbox.
If that does not open your email programme, copy the text below and send it to support@gaicc.org yourself.
This page reflects GAICC's Complaints & Appeals Procedure. The interactive submission form is wired to GAICC's monitored complaints inbox.